Frequently Asked Questions
WHAT DO I NEED TO BRING TO CLASSES?
Please bring water and a towel. You will need grip socks for reformer classes, you may purchase in store or bring your own pair.
DO I NEED MY OWN MAT FOR YOGA/PILATES/FITNESS CLASSES?
We do have spares, but highly recommend bringing your own mat to classes.
What if i forget my grip socks for reformer, or don't have any?
IS THERE A CANCELLATION POLICY FOR CLASSES?
Yes, you will need to cancel outside of 12 hours of your scheduled class to receive a refund (less transaction fee), or a full credit if on a pass card.
This can be managed via the app under bookings. If it is within the 12 hour window, it won’t allow you to cancel via the app, but please contact us directly so we can cancel your spot.
WHERE ARE THE CLASSES LOCATED?
I DON’T WANT TO PAY VIA THE APP, DO YOU ACCEPT CASH OR EFT?
Yes. Contact me if you prefer an alternate method, and i can provide you with these details and terms.
DO YOU OFFER PASS CARDS?
I HAVE A PASS CARD, HOW DO I USE IT TO BOOK CLASSES?
? Upon booking tap on rewards, it will ask if you want to redeem a reward point, tap yes and the price will be deducted from the booking.
WILL MY PASSCARD EXPIRE?
No. There are no expiries on pass cards.
I HAVE ANOTHER QUESTION…
Please contact us below or via the support feature in the app ,or email tara@simsmovement.com.au
Our Locations
reformer pilates
Sims Movement Studio
63 PATTERSON STREET
WHYALLA, SA, 5600
MAT PILATES & YOGA
Old Girl Guides Hall
Whitehead street
WHYALLA, SA, 5600
fitness
70 gowrie ave
WHYALLA, SA, 5600
GET Your MERCH
AVAILABLE THROUGH
THE SIMS MOVEMENT APP
- Hoodies, Tees, Singlets, Tank Tops, Long Sleeves, Socks
- Towels, Booty Bands, Yoga Mats, Totes